The Buyer shall have the right to withdraw from the Agreement of Purchase and Sale of Goods with the Seller by notifying the Seller in writing within 7 business days from the date of delivery of the goods, in accordance with Order No 258 of the Minister of Economy of the Republic of Lithuania of 17 August 2011 “On the Approval of the Procedure for the Sale of Goods and Provision of Services when Contracts are Concluded by Using Communication Means”.
The following conditions must be met when returning the goods:
The returned product must be in the original neat packaging, the product must not be damaged by the Buyer, the product must not be used, has not lost its commercial appearance (undamaged labels and protective films, etc.), the returned product must be as complete as received by the Buyer.
If the packaging of the product is damaged or the product visually seems to have been used, the money shall not be refunded.
If the above conditions are met, you should write a free-form request to return the product to firstname.lastname@example.org by providing the name, invoice number, product name and price, account number where the money should be returned. You must also write that you agree that the shipping fee will be deducted from the refund. Upon receipt of the request, we will confirm it. You must send the product by courier to the address specified in the contacts. The paid amount shall be returned to the Buyer by transferring the money to the Buyer's account within 15 calendar days from the Buyer's written notice of withdrawal from the Purchase and Sale Agreement and receipt of the returned product.
Low-quality goods shall be returned in accordance with Order No 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 “On the Approval of the Procedure for the Return and Replacement of Goods".
Pursuant to Article 6.362 (4) of the Order of the Minister of Economy of the Republic of Lithuania, quality cosmetic products (codes according to the Combined Nomenclature of Goods - 33.03 - 33.07) shall not be replaced or accepted back.