Return conditions
The Buyer shall have the
right to withdraw from the Agreement of Purchase and Sale of Goods with the
Seller by notifying the Seller in writing within 7 business days from the date
of delivery of the goods, in accordance with Order No 258 of the Minister of
Economy of the Republic of Lithuania of 17 August 2011 “On the Approval of
the Procedure for the Sale of Goods and Provision of Services when Contracts
are Concluded by Using Communication Means”.
The
following conditions must be met when returning the goods:
The returned product must be
in the original neat packaging, the product must not be damaged by the Buyer,
the product must not be used, has not lost its commercial appearance (undamaged
labels and protective films, etc.), the returned product must be as complete as
received by the Buyer.
If the packaging of the
product is damaged or the product visually seems to have been used, the money
shall not be refunded.
If the above conditions are
met, you should write a free-form request to return the product to info@marmo.lt by providing the name, invoice number,
product name and price, account number where the money should be returned. You
must also write that you agree that the shipping fee will be deducted from the
refund. Upon receipt of the request, we will confirm it. You must send the
product by courier to the address specified in the contacts. The paid amount
shall be returned to the Buyer by transferring the money to the Buyer's account
within 15 calendar days from the Buyer's written notice of withdrawal from the
Purchase and Sale Agreement and receipt of the returned product.
Low-quality goods shall be
returned in accordance with Order No 217 of the Minister of Economy of the
Republic of Lithuania of 29 June 2001 “On the Approval of the Procedure for the
Return and Replacement of Goods".
Pursuant to Article 6.362
(4) of the Order of the Minister of Economy of the Republic of Lithuania,
quality cosmetic products (codes according to the Combined Nomenclature of
Goods - 33.03 - 33.07) shall not be replaced or accepted back.